Returns &
Exchanges
We want you to be perfectly satisfied with your grooming and lifestyle essentials. Our policy is designed to balance your peace of mind with the highest standards of hygiene and quality.
The Quality Commitment
7-Day Return Window
Electronics and personal care items (Clip-on Fans, Hair Straighteners, Shavers) can be returned or exchanged within 7 days of delivery if they remain in original, factory-sealed condition.
Defective Units
If your device fails to power on or exhibits functional defects upon arrival, we offer a direct replacement. Please test your product immediately upon receipt.
Hygiene & Safety
Due to the personal nature of our products, certain restrictions apply to ensure the safety of all customers:
- Electric Shavers & Epilators: Non-returnable once the hygiene seal is broken or the device has been used, unless functionally defective.
- Hair Straighteners: Returns are only accepted if the device is unused and the original heat-resistant packaging is intact.
- Clip-on Fans: Must be returned in the original box with all charging cables and mounting accessories included.
- Sale Items: All promotional or “Final Sale” purchases are ineligible for “change of mind” returns.
The Process
1. Video Proof
For damaged or defective electronics, we highly recommend recording an unboxing video. This serves as vital proof for rapid claim approval.
2. Authorization
Contact our support team with your order number. We will provide a Return Merchandise Authorization (RMA) number before you ship the item back.
3. Return Logistics
Customers are responsible for return shipping fees for “change of mind” requests. We cover all costs for verified defective products.
4. Final Inspection
All returned electronics undergo a technical inspection. Once cleared, a refund will be issued to your original payment method within 5-7 business days.